Privacy Policy agam99 — Our Commitment to Protecting Your Data

Agam99 ("we", "Platform", or "agam99") understands how important privacy is to every individual. As an online wagering and entertainment platform serving Malaysian players, we take our responsibility for managing the personal data entrusted to us very seriously.

This Privacy Policy is established in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and clearly outlines:

• The types of personal data we collect from you.
• The purpose and manner in which we use that data.
• Parties with whom we may share your data.
• Your rights regarding your personal data.
• How you can contact us for any privacy-related inquiries.

Agam99 is committed to ensuring that your personal data is handled with care, stored securely, and used only for lawful and transparent purposes.

Agam99 collects various categories of personal data depending on how you interact with our platform. Below is a breakdown of the data we collect:

Registration & Identity Data

• Full name as shown on your official identity document.
• Malaysian MyKad number or passport number.
• Date of birth for age verification.
• Email address and mobile phone number.
• Encrypted username and password.

Financial & Transaction Data

• Registered bank account or digital wallet information.
• Records of all deposits and withdrawals.
• Transaction history and wagering activity.
• Information related to bonuses and promotions used.

Technical & Usage Data

• IP address and device information used.
• Web browser type and operating system.
• Access log data including dates, times, and pages visited.
• Cookie data and related tracking technologies (see Section 9).

The personal data we collect is used solely for legitimate and necessary purposes in operating the agam99 platform. Below is a summary of how we use your data:

Agam99 will not use your personal data for any purpose beyond those stated above without first obtaining your consent.

Agam99 only processes your personal data where a valid legal basis exists to do so. We rely on the following processing bases:

• Contract performance: Processing necessary to provide the services you have requested, such as processing deposits and managing your account.
• Legal obligation: Processing required to comply with Malaysian law, including KYC requirements and financial reporting.
• Legitimate interests: Processing for security purposes, fraud prevention, and platform improvement — where these interests do not override your fundamental privacy rights.
• Consent: For marketing communications and non-essential cookies, we obtain your express consent, and you may withdraw that consent at any time.

Agam99 does not sell or rent your personal data to any party. We only share your data in the following limited circumstances:

• Payment service providers: To process your deposits and withdrawals, we share the necessary financial information with licensed payment providers such as banks and digital wallet providers.
• Technology service providers: Companies that help us operate the platform, including cloud computing, cybersecurity, and analytics services — all bound by strict confidentiality agreements.
• Regulatory authority: agam99 fully complies with any lawful directives from Malaysian authorities, including Bank Negara Malaysia or law enforcement agencies.
• Fraud prevention: In cases suspected to involve fraud, money laundering, or illegal activity, relevant information may be shared with the appropriate authorities.

The security of your personal data is agam99's top priority. We implement multiple layers of technical and organisational protection to ensure your data remains safe at all times:

• 256-bit SSL Encryption for all data transmissions between your device and agam99 servers.
• Data encryption at rest for all personal and financial data stored on our servers.
• Two-factor authentication (2FA) available on all member accounts as an additional layer of security.
• 24/7 continuous security monitoring by the agam99 cybersecurity team to detect any suspicious activity.
• Strict access controls ensuring that only authorised agam99 staff may access members' personal data, based on a need-to-know principle.
• Regular security audits by independent third parties to identify and address any system vulnerabilities.

While agam99 takes all reasonable precautions, no security system is entirely foolproof. You also play an important role in protecting your account by using a strong, unique password and never sharing your login credentials with anyone.

Agam99 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law:

• Active account data: Retained for the duration your account is active, plus a 5-year period after account closure for legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in line with Malaysia's financial legal requirements.
• KYC records and identity verification: Retained for 5 years after the business relationship ends.
• Support communication logs: Retained for 2 years from the date of last interaction.
• Marketing data (if consented): Retained until you withdraw consent or request deletion.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised using methods that meet industry standards.

As an agam99 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data:

To exercise any of the above rights, contact the agam99 support team through our platform. We will process your request within 14 business days of receipt.

Agam99 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. The types of cookies we use include:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collects information on how you use the platform to help us improve the user experience. All data is collected anonymously.
• Functional cookies: Allows the platform to remember your preferences such as language and display settings to deliver a more personalised experience.
• Analytics cookies: Used to understand overall platform usage patterns for ongoing development and improvement purposes.

You can manage your cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality of the agam99 platform.

In operating the agam99 platform, your personal data may be transferred to and stored on servers located outside Malaysia. Any such data transfer is carried out with adequate safeguards in place, including:

• Ensuring that recipient countries maintain a level of data protection equivalent to or higher than Malaysia's.
• Using approved standard data transfer agreements to protect your data.
• Ensuring all international service providers comply with strict privacy policies equivalent to Malaysia's PDPA standards.

Agam99 ensures that your personal data receives a consistent level of protection regardless of where it is stored or processed.

The agam99 platform is strictly for individuals aged 18 and above. agam99 does not knowingly collect personal data from individuals under the age of 18.

If we discover that we have collected personal data from an individual under the age of 18, we will take immediate steps to delete that data and close the relevant account. If you believe we may have collected data from an underage individual, please contact our support team immediately.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the agam99 privacy team is ready to assist you.

You can reach us via:

• Privacy email: [email protected] (response within 2 business days)
• Live support: Via the live chat feature on the agam99 platform — available 24/7.
• Help centre: Visit the FAQ us for instant answers to frequently asked questions about privacy and data security.

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the Malaysian Communications and Multimedia Commission (MCMC) as the relevant regulatory authority.

Agam99 is committed to treating every privacy-related complaint seriously and resolving it promptly, transparently, and fairly.